Organizational questions
What does a typical collaboration look like?
The requirements of our customers are often individual and challenging. The entire collaboration is therefore done in close consultation. Our consulting and quoting is based on your inquiry and free of charge. After commissioning and delivery of samples, the requested analytics will be conducted as quickly as possible. The results will be sent to you by e-mail in form of an analytical report. The concluding invoice is also sent electronically to the stated administrative department.
Which information are needed to set up a quotation?
In order to set up a quotation, we need your contact details and address.
In addition we ask you to answer the following questions best possible:
- Which matrix should be analyzed and how much sample quantity can be provided?
- Which analyses should be conducted or which elements should be determined? For trace determinations we ask you, to state the requested limits of quantification!
- Which chemical or physical characteristics need to be considered (is the sample hygroscopic, hydrolysis-, oxygen-, light- or heat-sensitive)? Is a handling under inert gas required?
- Are there any further information available about your sample or are there other points hat have to be considered?
Why do I need to state a VAT number or tax number?
The declaration of the VAT or tax number is particularly important for foreign customers, as the following regulations apply:
For customers outside Germany:
For us the VAT or tax number is the proof of your entrepreneurial activity.
No VAT is levied on services that are provided for entrepreneurial or taxable companies and universities. We therefore ask you, to provide your tax number early on, to avoid mistakes in quotation and invoicing.
For customers within Germany:
On services, which are provided to German companies and universities, the value added tax is charged.
How long is the process time?
The processing time depends on the laboratory workload and the requested range of analysis. Generally the process time is between 5 and 10 working days. If express analyses are ordered, the analytics is completed within 1-3 working day.
Is a process possible until a specific date?
Planning ahead is the essential thing for this! If you need the analytical report until a certain date, we kindly ask, to inform us about the deadline in advance! In this way you enable us to schedule the analyses accordingly and guarantee a processing on time.
What do I have to consider for the sample shipment?
The address of our sample counter is:
Mikroanalytisches Labor Pascher
An der Pulvermühle 1
53424 Remagen
Germany
For the shipment of samples we recommend to use a small parcel. Envelopes and bubble envelopes are especially inapplicable for sensitive samples/breakable vessels.
For international shipments, please ensure that required customs documents, commercial invoice, etc. are attached. Missing documents may cause a delay in customs clearance/delivery.
How do I know that my samples arrived and are processed?
As soon as your samples arrive in our laboratory, you will receive an acknowledgement of receipt to the provided e-mail-address. Your samples will be processed as soon as possible. If there are any open questions or ambiguities, we will point them out to you.
When will I receive the invoice?
After the analytics has been completed and our analytical report has been released, the invoice will be sent by e-mail to the provided invoicing address. If requested, the invoice can also be sent by mail.
Who are we?
We are supporting companies, institutes and universities in analytical tasks. Our services include quantitative elemental analysis as well as methods for the identification and quantification of pure compounds or mixtures of substances.
As specialist in the handling of smallest sample quantities we are providing analytical solutions for just a few milligrams of almost all solid or liquid substances.
National and international customers benefit from our services in the areas of quality management, production, research or development.
You can find more information about us under Laboratory.
What makes us different from other laboratories?
Our laboratory is specialized in the analysis and handling of smallest sample quantities. The routine handling of small substance quantities is especially required in the area of research and development.
In contrast to many other laboratories we are able to analyze almost any solid or liquid matrix. In this way we cooperate with several sectors and industrial fields worldwide.
We do not back off from accepting challenging tasks. An individual consulting and a close collaboration are important to us. Because of the longstanding cooperation with various specialized laboratories we provide a broad range of services and enable the processing of complex tasks.
Who are our typical customers?
Our base of customer consists of national as well as international companies and universities.
Due to our specialization a high proportion of our orders come from the field of research or development. Since we are providing analyses for almost any matrix, the samples come from several sectors and industrial fields worldwide.
Analytical questions
How much sample material is required for an analysis?
The required sample quantity depends on the sample matrix, the requested analytics and the required limit of quantification.
Example: for C/H-analyses of organic substances < 1 mg may be sufficient, whereas for C/H-trace-determinations on metallic substances 500 mg would be required.
Inform us about your sample matrix, the requested analytics as well as the required limit of quantification and we will be pleased to inform you about the required sample quantity.
Which limit of quantification can be reached?
For non-metals and halogens, limits of quantification in the low mg/kg range can be reached.
For many metals a limit of quantification down to the low µg/kg range is possible.
Which matrices can be analysed?
Since 1950 we are analyzing almost all solid and liquid substances. The samples come from several industrial sectors worldwide. Among others the following sample matrices are included:
Sample matrix
Example
Organic and inorganic compounds
Products from chemistry, biochemistry, biology, pharmacy, material science
Hygroscopic, hydrolysis- and oxygen-sensitive substances Polymers
Organometallic and organic compounds (as pure substance or bound to supporting materials), metals Powders, foams, foils, granules (e.g., fluoropolymers, caoutchouc, PE, PP, PUR, PVC)
Polymere
Pulver, Schäume, Folien, Granulate (z.B. Fluorpolymere, Kautschuk, PE, PP, PUR, PVC)
Ceramic compounds
Carbides, carbonitrides, nitrides, oxides, oxicarbides, oxynitrides, silicates
Precious metal containing substances
Pure metals and alloys, oxides, organometallic compounds, ores, catalysts
Metals and alloys
Of any kind (e.g. from metal and automotive industry, aerospace or medical and 3D laser technology)
Solutions
Alkaline, acidic, organic or aqueous solutions from electroplating, petro chemistry, food industry
Can air-sensitive samples be processed?
Analyses of air-sensitive samples are part of our daily routine. The opening, preparation and storage of air-sensitive samples is done only within our glovebox.
Is a sample preparation possible?
For the preparation of the analyte we have various techniques available, depending on the requirements. Besides of standard processes (as homogenization or digestion), also complex preparations (as extractions) can also be provided upon request.
More information can be found under Preparation.
What is he difference between single- and double-analysis?
A double analysis means that the requested analysis is conducted on two different portions of the sample. For most metal analyses this means for example that two different weights are digested separately and subsequently be analyzed by ICP-AES, ICP-MS or AAS. In our analytical report, the results of both measurements are listed.
